Frequently Asked Questions

From the GeoBlue online registration page, enter your Certificate Number, First Name, Last Name, and Date of Birth as they appear on your ID Card.

You can also register through the GeoBlue app. Download it from the Apple App Store opens in a new window, Google Play Store opens in a new window or Amazon App Store opens in a new window and then select Register from the home screen.

Direct Pay is a service that issues a Guarantee of Payment (GOP) from GeoBlue to Participating Providers outside the U.S to cover medical treatment. In many countries providers require this at the time of the visit. If this guarantee is not arranged prior to the visit, the physician may require additional payment up front from you beyond any deductible, copayment or co-insurance that may apply at the time of service.

For optimal service, request Direct Pay at least 48 hours prior to your appointment to avoid paying out-of-pocket for medical care and submitting claims.

No - for care outside of the U.S., there will be no reduction in your benefits for seeing an out-of-network provider

GeoBlue issues a Guarantee of Payment (GOP) to define the charges GeoBlue has agreed to pay for medically necessary services and clearly indicate any applicable copayments, coinsurance or deductibles that are the responsibility of the patient. Contracted providers may contact GeoBlue directly for a GOP prior to providing medical treatment. The Direct Pay process generates a GOP.

To view your Guarantees of Payment visit the Member Hub or view them in the GeoBlue app opens in a new window.

Visit the GeoBlue Member Hub or use the GeoBlue app to find providers and request Direct Pay. The app is available through the Apple App Store opens in a new window, Google Play Store opens in a new window or Amazon App Store opens in a new window.

For optimal service, request Direct Pay at least 48 hours prior to your appointment to avoid submitting claims and paying out-of-pocket for medical care (with the exception of any deductible, copayment or co-insurance that may apply at the time of service).

Request Direct Pay through the GeoBlue Member Hub or GeoBlue app. Select a participating provider and complete the request form. For optimal service, request Direct Pay at least 48 hours prior to your appointment.

Yes, for appointments outside of the U.S., find a participating provider or hospital through the GeoBlue Member Hub or GeoBlue app, view their profile and contact them directly.

After you make your appointment or schedule a follow-up consultation, request Direct Pay through the GeoBlue Member Hub or GeoBlue app. Find your participating provider and complete the request form. For optimal service, request Direct Pay at least 48 hours prior to your appointment.

For appointments outside of the U.S., GeoBlue can help when you are unsure about where to seek care. You may have a new diagnosis, be in a remote area with limited options, in need of translation or struggling to adapt to your new surroundings. When you are facing serious obstacles, GeoBlue excels at helping you find the right options and making introductions.

You can view the status of your claims in the Claims section of the Member Hub on the GeoBlue website and in the GeoBlue mobile app opens in a new window.

GeoBlue Members have access to the Blue Cross Blue Shield network in the U.S., Puerto Rico, and the U.S. Virgin Islands. Members can find a doctor or hospital in the network through the Member Hub and through the GeoBlue app.

If you are not logged in, you may find a doctor or hospital by visiting the Blue National Doctor and Hospital Finder opens in a new window.

Be sure to present your ID Card at the time of service in the U.S. to the participating provider.

* If your plan includes coverage within the U.S.

Download a PDF ID Card from the GeoBlue website. Once logged in, visit the Member Hub and locate the Print ID Card link.

Your ID card is also available through the GeoBlue app.

To download the app, visit the Apple App Store opens in a new window, Google Play Store opens in a new window or Amazon App Store opens in a new window. After downloading the free application, login with the email address and password you created when registering at geo-blue.com. If you have not previously registered, you can register directly through the app using the Certificate Number, First Name, Last Name, and Date of Birth as they appear on your ID Card.

(link opens in a new window)

(link opens in a new window)

(link opens in a new window)

Once you register as a Parent/Guardian you will have online access to the tools necessary to help your student manage his/her healthcare no matter their location. You can find profiled healthcare providers and view plan details.

You will also be able to sign up for alerts relating to health and safety risks in selected destinations.